ZenShop Returns Policy

At ZenShop, we strive to provide our customers with the highest quality products and customer service. We understand that sometimes things don’t go as planned, and you may need to return an item. Below, you’ll find our comprehensive returns policy to help guide you through the process.

Returns Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you can return it within 30 days of receiving your item for a full refund or exchange.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

- Timeframe: Items must be returned within 30 days from the date of delivery.
- Condition: Items must be unworn, unwashed, and in their original condition, with all tags attached.
- Packaging: Items should be returned in their original packaging if possible.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

- Gift cards
- Final sale items
- Items marked as non-returnable at the time of purchase

How to Initiate a Return

1. Contact Us: Please reach out to our customer service team at [e-mail] or call us at [phone] to initiate your return. Include your order number and the reason for the return.
2. Return Instructions: Our team will provide you with a return authorization and instructions on how to send your item back to us.

3. Prepare Your Package: Pack the item securely in its original packaging, if possible. Ensure that all tags are attached and the item is in its original condition.

4. Ship Your Return: Use a trackable shipping service to return your item. We recommend keeping the tracking number for your records.

Refund Process

Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days, depending on your bank.

Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process. Once we receive your returned item, we will ship the new item to you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [e-mail]. We will work with you to resolve the issue and ensure you receive a satisfactory replacement.

Customer Service

If you have any questions or need assistance regarding our returns policy, please do not hesitate to contact our customer service team. We are here to help you!

Thank you for shopping with ZenShop. We appreciate your business and look forward to serving you again!